Refund & Cancellation Policy

This policy explains how the free trial, monthly billing, cancellation, and refunds work for a Lokdan subscription. It supplements our Terms of Service.

1. Free trial

New subscriptions start with a 15-day free trial. You are not charged during the trial. If you cancel before the trial ends, you will not be charged at all. If you do not cancel, your subscription automatically converts to a paid monthly plan (Starter, Pro, or Premium, as selected) at the end of the trial, and billing begins.

2. Billing — monthly or annual

Paid subscriptions are billed in advance. Monthly plans are billed each month on the monthly anniversary of the date your trial converted (or your plan started, if no trial applied). Annual plans are billed once per year on the annual anniversary as a single yearly payment; the annual price includes two months free versus paying monthly (it equals ten months of the monthly price) and auto-renews annually unless cancelled. Payments are processed by Creem, our merchant of record; your receipt will show Creem, not Lokdan, as the seller.

3. How cancellation works (grace window)

Lokdan uses a grace-window cancellation model, similar to how most consumer app-store subscriptions behave:

• When you cancel, auto-renewal stops immediately — you will not be charged again.
• Your Venue keeps full access to Lokdan until the end of the period you already paid for (the "grace window"), i.e., through your existing next billing date or trial end date.
• At any point before the grace window ends, you can reinstate your subscription with one click (via the link in your cancellation confirmation email or the reinstate option in your dashboard), and auto-renewal resumes with no interruption to service.
• If the grace window ends without reinstatement, the subscription is finalized as canceled and access to the Venue's Lokdan instance ends.

4. How to cancel

You can cancel from your Venue's admin settings (Ajustes), or by contacting support@lokdan.app. You will receive an email confirmation of the cancellation, including the exact date your grace window ends and a link to reinstate if you change your mind.

5. No partial-period refunds

Because cancellation keeps your Venue live for the remainder of the period you already paid for, we do not issue partial-month, partial-year, or pro-rated refunds for early cancellation of either a monthly or an annual term — you simply keep access to what you already paid for (the rest of the paid month or year) through the grace window, and are not charged again. This mirrors how the service is delivered (access for the full paid period) rather than being cut off mid-period.

6. Refunds and chargebacks via Creem

As our merchant of record, Creem handles the payment side of any refund. If you believe you were charged in error, or want to request a refund outside the scenarios above (for example, a billing dispute or a technical failure that prevented you from using the service you paid for), contact us at support@lokdan.app first so we can review the request; approved refunds are then processed by Creem back to your original payment method. You may also contact Creem directly or raise a dispute with your card issuer/bank, though we ask that you reach out to us first so we can try to resolve it directly.

7. EU right of withdrawal for digital services

Under EU consumer law, consumers ordinarily have a 14-day right of withdrawal for online purchases; this protection applies based on the consumer's location in the EU, regardless of where the seller is established. Because Lokdan is a digital service made available immediately and billing only begins after your free trial ends, by starting your subscription and continuing to use the service after the trial you acknowledge that service delivery has begun and, to the extent permitted by applicable law, that you expressly consent to the immediate performance of the paid subscription and expect to lose the right of withdrawal once billing begins. This applies equally to monthly and annual plans; for an annual plan the same acknowledgement applies once the annual billing begins after your free trial. If you are a consumer and believe this does not apply to your situation under your local law, contact us at support@lokdan.app.

8. Plan changes

If you upgrade or downgrade between Starter, Pro, and Premium, the change and any proration is handled through Creem's checkout at the time of the change; the new price applies from the next billing cycle unless stated otherwise at the time of the change.

9. Governing law

This policy is governed by the laws of Hong Kong SAR, consistent with the governing-law clause of our Terms of Service. This does not affect any mandatory consumer-protection rights that may apply to you under the law of your own country of residence.

10. Contact

Questions about billing, cancellation, or refunds can be sent to support@lokdan.app. Carlos A Perez Hernandez's postal address is available on request.

11. Language

This Refund & Cancellation Policy may be provided in several languages for convenience. In the event of any discrepancy or conflict between the English version and any translation, the English version prevails.